Refund Policy

Last updated: April 30, 2026

We want you to be confident in your purchase. If you are not satisfied with your StopWatt order, we offer a 60-day money-back guarantee, subject to the conditions below.

1. Eligibility

• Refund requests must be submitted within 60 days from the date of delivery.
• Items must be in their original packaging where possible.
• Refunds apply to the product price; original shipping fees may not be refundable.

2. How to Request a Refund

To start a refund request, please contact our customer support team and include the following:

• Your order number
• The email address used for the original order
• A brief description of the reason for the refund request

Our team will respond within 1–2 business days with next steps and (if applicable) a return shipping address.

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective. We recommend using a tracked shipping service to ensure the return reaches us safely.

4. Refund Processing

Once we receive and inspect the returned item, we will process the refund to your original payment method. Please allow up to 5–10 business days for the refund to appear on your account, depending on your payment provider.

5. Defective or Damaged Items

If your item arrives damaged or does not work as described, please contact us within 14 days of delivery and include photos if possible. We will arrange a replacement or full refund at our expense.

6. Non-Refundable Items

• Items damaged through misuse or unauthorized modification
• Items returned outside of the 60-day window
• Promotional or free items received with an order

7. Cancellations

If you wish to cancel an order before it ships, please contact us as soon as possible. Once an order has been dispatched, it cannot be cancelled but may be returned under the standard refund process described above.

8. Contact

For all refund inquiries, please reach our support team via the contact information available on our official website. We aim to respond to all messages within 1–2 business days.